Technical Whitepapers - NetSuite CRM - NetReturn
NetSuite and NetReturn have assembled a comprehensive resource library containing whitepapers that can help you with your technical purchasing decisions and are free for download. These whitepapers contain the latest information on topics such as Software as a Service (SaaS), on-demand CRM solutions, and how NetSuite can address the challenges facing many growing mid-sized businesses. This library is constantly being updated so make sure you check back on a regular basis.
Browse Through the Library
- Comparing The ROI Of SaaS Versus On-Premise Using Forrester’s TEI Approach
This informative whitepaper demonstrates how Forrester applied its Total Economic Impact (TEI) methodology to evaluate SaaS and on-premise applications, and went beyond traditional cost approaches to include benefits, risks and flexibility of the deployment option. Four high-level scenarios are provided which highlights what businesses with 50, 100, 250 and 500 users find important and which models provide the better TEI.
- Creating Competitive Advantage in Growing and Mid-Sized Businesses with Business Intelligence
Business Intelligence (BI) is no longer just a competitive advantage for the fortune 500’s. Large or small, businesses now demand real-time, actionable data for proactive management. This Executive Whitepaper will outline the issues, the business ramifications and the solutions for the business intelligence requirements of growing companies.
- CRM Success for Fast Growing Companies
This informative CRM whitepaper discusses the technical challenges and lack of visibility that affect the creation of a successful customer experience through a seamless value chain, and how to tackle these issues. Learn how a successful value chain can be created by seamlessly integrating your business partners and implementing a customer focus.
- Ensuring an Exceptional Customer Experience in Online Shopping
When eCommerce is done right, small and medium businesses can effectively compete with the largest businesses in the world and succeed. This whitepaper explores the things you have to consider, features and functions of creating a successful online purchasing experience and winning over customers to be more than just visitors.
- Global CRM: Managing the Multinational Sales Force
Businesses and governments worldwide have worked together to lower the barriers to international trade. However, most CRM systems cannot manage business growth across borders and currencies, resulting in poor visibility across the entire business organisation. NetSuite Global CRM combines the local control needed to manage the day-to-day sales in a given country, and provides the roll-up required for global visibility, tying together direct and partner selling globally.
- How to Outsell the Competition: The Benchmark Edge for Successful Sales Execution
Smart use of metrics is critical to sales effectiveness. Sales Benchmark Index presents information in this NetSuite Whitepaper that helps sales management succeed in implementing a data-driven decision making process for sales success. Five steps for developing a sales benchmark are defined, with a list of key metrics you can use.
- Integration in Mid-Sized Companies: A Necessary Ingredient for Customer Care
A top concern of most enterprises is overcoming inefficient business processes that lead to waste and lost sales. Many medium-sized firms are looking to integration projects to save money, improve business processes, and better service customers. This whitepaper outlines the benefits of integration and the important role it plays in customer care.
- Managing the Enterprise for Mid-Market Wholesale Distribution
This Executive Whitepaper focuses on the challenges facing the small and midmarket wholesale distributor, as well as the role of technology in addressing those challenges. To remain competitive, some wholesale distributors are finding that a hosted business solution provides the advantage.
- Maximising Performance and Profitability in Billable Services Organisations
This whitepaper explores the business processes underpinning companies that derive their revenue from the provision of services - whether they are standalone service-providing businesses or parts of a larger organisation. Key business processes discussed include accelerating sales, tracking projects, improving lead-to-cash and managing professional services accounting.
- NetSuite for Business Services Companies
This paper describes the effectiveness of NetSuite for companies with a core business of Business Services.
- NetSuite for Software Companies
It doesn’t get better than this – NetSuite Inc uses the same application it sells to run all facets of their global software business. Product development, sales, service, billing, project management, financials, management by KPI (Key Performance Indicators) and web presence are all built into the application. This paper discusses the key business processes required by software companies and describes how NetSuite addresses them.
- NetSuite for Wealth Management/Financial Services Companies
This whitepaper describes the effectiveness of NetSuite for companies with a core business of Wealth/Financial Management.
- Real Time Enterprise
This Executive Summary explores the vision of the real-time enterprise, creating new operational efficiencies, improving customer relationships and making better business decisions faster. Learn about the benefits and technology challenges mid-size businesses face in their real-time enterprise efforts.
- Sales Forecasting for Your Business Advantage
Unreliable sales forecasting can impact important deals closing, business operations and the accuracy of financial forecasts, which in turn can affect business relationships with partners, vendors and customers. In this whitepaper you will discover how NetSuite’s forecasting tools address the needs of small and mid-sized businesses, making accurate sales forecasting possible with its single, integrated enterprise architecture.
- TCO of On-Demand CRM Applications Is Significantly Better for SMBs and Mid-Market Enterprises
See why the Yankee Group says that the TCO for on-demand CRM solutions is much better than that of traditional on-premise solutions - even when evaluated over a 3 to 5 year period. On-premise solutions require significant investments in IT infrastructure and application deployment, support and update resources.
- The Business Benefits of SaaS: Making the Most of the On-Demand Advantage
Software-as-a-Service — also referred to as On-Demand — provides specific business benefits to mid-market companies, serving as the market-leading alternative to sinking valuable investment dollars into high cost of ownership/low return business strategies. This whitepaper explores the business advantages and considerations in moving to "on-demand".
- Tying Order Management is Critical to CRM Success
This executive whitepaper explores the importance of the order management component in your CRM system. While research has shown that CRM is still a priority within organisations, it also shows there has been a shift toward tying together all the data into one integrated view of each customer, and leveraging data across multiple departments.
- What Medium-Sized Businesses Should Look for in Web-Native Application Providers
Web-native applications have been especially popular with medium-sized companies who have a relative lack of IT staff and resources; thus, they are prime candidates for instant scalability and access to the latest technologies that Web-native applications can offer. This IDC Executive Whitepaper explores the appeal of the software as a service (SaaS) delivery model to growing businesses and the key benefits provided.
