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- 4.1: NetSuite
- 4.2: NetSuite Global ERP
- 4.3: NetSuite Global BI
- 4.5: NetSuite Customisation
- 4.6: Business Intelligence
- 4.7: Inventory Management
- 4.8: Purchasing Management
- 4.9: Vendor Management
- 4.10: Financials
- 4.11: Order Fullfilment
- 4.12: Time and Billing
- 4.13: Employee Management
- 4.14: CRM
- Current page is 4.15: Customer Centre
Customer Centre - NetSuite ERP - NetReturn
Having open lines of communications with your customers is crucial. NetSuite's Customer Center Accounting/ERP application strengthens your customer relationships by providing password—protected access to important online Accounting/ERP tools and information. Using this Accounting/ERP application, your customers can find answers to questions, complete financial transactions, submit support issues, or query your online knowledge base—anytime and anywhere.
Customer Centre Features
Online Case Forms: Your customers can submit questions or cases with online case forms 24/7. NetSuite automatically routes the cases by topic, region, or specialist.
Knowledge Base: With NetSuite's Accounting/ERP application, you can post a comprehensive database of questions and answers, allowing customers to get immediate resolution while reducing the load on your support representatives. In addition, you can customise your Customer Center to specify which topics and solutions will be highlighted.
Online Ordering: Allow customers to place new orders, or reorders, by using the Customer Center. Customers using this Accounting/ERP application can also view their order histories and make payments online.
Custom Publishing: Using NetSuite, you can easily publish information to specific prospects and customers, or even to entire groups of customers who are determined by specific criteria, such as purchase history or referral source.
