Service and Support Functionality

Deep Services & Support Functionality. Quality of services and support are critical to Distribution companies—both early on during the delivery process and over time for customer satisfaction and retention. High levels of service can be costly, and that's why NetSuite gives you the tools to provide the right level of service to the right customers at the best cost.

Multi-channel Service
Superior multi-channel service with all customer interactions—live, online, e-mail and in-person—are tracked to a single customer record.

Job Tracking
If you provide services to your customers, project management is critical to high service levels and cost management. With NetSuite, job and time tracking are built into the system allowing you to manage projects within NetSuite instead of manual or offline.

Customer Centre
NetSuite's self-service Customer Centre gives customers no cost, high availability service, and 24/7 around the globe.