"NetSuite gives me a single view of all prospects and customers so we can make real time decisions, track progress against each and importantly, seamlessly populate multiple calendars for instant, effective time management. In short, this means more time generating business than running it!"
NetSuite CRM for Software Companies - NetReturn
One Integrated CRM, ERP and Ecommerce Application to manage your Software Business
With NetSuite business solutions, your software company can manage its entire front-office and back-office operations with a single, flexible, powerful business application—integrating customer relationship management, customer service, financials, accounting, inventory management, ecommerce, and more.
NetReturn Australian and New Zealand Software Companies using NetSuite
Channelworx, Mainpac, Ephox, Redmap Networks, Total Risc Technology, Invertek, Atlassian to name a few.
Hundreds of software companies run their business on NetSuite—and we (NetReturn) do too. Here's why NetSuite is the best application for software companies.
- Advanced Financials with Revenue Management and Revenue Recognition
- The Best CRM for Software Companies
- One Application to Manage Your Software Business
- Real-time Business Management for Global or Multiple Companies
- The Ultimate Business Dashboard
- Integrated Back-Office with Software-Specific Features
- Deep Services & Support Functionality
- Rich Channel and Partner Relationship Management
- NetSuite Issue Management
- NetSuite Electronic File/Software Delivery
- Easy Customisation and Integration
- Amazingly Affordable
Features and Benefits of NetSuite for Software Companies
Advanced Financials with Revenue Management and Revenue Recognition. Financials are complex in any industry, and they are arguably the most complex in the software industry. The stumbling block for most software companies is managing revenue recognition and billing schedules—and ensuring compliance. Few financial packages provide these tools, forcing companies to manage these complexities offline in spreadsheets or in third party standalone packages. With NetSuite you have one financial system that manages accounting, complex billing and revenue recognition—so there's no more double entry.
Software Development Management. Software development involves tracking issues and enhancements through a development and test process and then releasing the finished code to interested customers or supported systems. Management of this process is typically done in a stand alone system not linked to information about the customer’s issues or installed programs. With NetSuite your customers become linked to the product development process.
The Best CRM for Software Companies. CRM software can make or break a software company, and a top analyst firm recently ranked NetSuite CRM software #1 in Sales Management, Forecasting, Opportunity Management and Dashboards. Why? Unlike standalone CRM applications, NetSuite CRM software is seamlessly integrated with financials and your back office systems, giving you a 360 degree view of the customer.
One Application to Manage Your Software Business. Software firms typically cobble together and then juggle several different business applications—and numerous spreadsheets—to manage the intricacies of the software industry. Now you can stop wasting precious resources managing multiple "silo" systems. NetSuite is the one intelligent, integrated, customisable application to unify your business processes, increase visibility for better decision making, and extend processes to your customers and channel partners.
Real-time Business Management for Global or Multiple Companies with OneWorld. NetSuite OneWorld is an optional module for real-time global business management for software companies. It consolidates all aspects of operations, sales, marketing, support, ecommerce, and financial management for businesses that have multiple companies or multiple legal entities under their multi-national or domestic jurisdiction.
The Ultimate Business Dashboard Simplifies Management of a Software Business. NetSuite has long been the leader in dashboard technology, and has now applied those innovations specifically to the needs of software companies. The AJAX-based dashboards deliver a great user experience, but more importantly they give every user in a software company a custom dashboard that allows them to monitor everything in the business relevant to them — in real-time for the current period and as compared to past periods. NetSuite gives every user in your company a custom dashboard that allows them to monitor everything in the business relevant to them. Finally, "information at your fingertips" is a reality. You can see data trends in leads, opportunities, service issues, expenses, and much more. It's all managed with point-and-click content additions and drag-and-drop layout.
Integrated Back-Office with Software-Specific Features. NetSuite lets you manage the complex back office within one system.
Deep Services & Support Functionality. Quality of services and support are critical to software companies—both early on during implementation and over time for customer satisfaction and retention. High levels of service can be costly, and that's why NetSuite gives you the tools to provide the right level of service to the right customers at the best cost.
Rich Channel and Partner Relationship Management Capabilities. NetSuite lets you empower channel partners as an extension of your sales organisation with rich Channel & Partner Relationship Management capabilities, making it as easy for them to sell & service as your internal reps. An example is the ability to calculate complex compensation payments for your internal reps or your external partner reps based on sales made or money collected.
NetSuite Issue Management. NetSuite lets you track and manage defects or enhancement requests with a closed — loop corrective action process seamlessly integrated with support and service. Never let a product or other issue slip through the cracks again. NetSuite Issue Management functionality and processes are seamlessly integrated with customer relationship and case management, providing incredible visibility across the organisation as well as externally to customers via their self-service portal.
NetSuite Electronic File/Software Delivery. NetSuite lets you sell files of software online and make them available for download. You can associate multiple files from the File Cabinet to a downloadable item. Any type of downloadable file can be sold in this manner including documents, music or executables. Once purchased, the files become available for download in a password-protected area, where you can display license codes. You can also leverage these new capabilities to require an online form to be submitted prior to making a download available rather than a purchase, allowing for marketing campaign calls to action around white papers and collateral that guarantee lead registration.
Easy Customisation and Integration. NetSuite's SuiteFlex customisation and extension technology platform provides growing software businesses with a flexible, powerful and extensible business management solution.
Amazingly Affordable. NetSuite provides dramatic cost savings relative to other combinations of front-office and back-office applications, including GreatPlains with Salesforce.com or MSCRM, Sage Accpac Accounting and Sage Accpac CRM, and more.
