Professional Services Automation

Professional Services Automation. Services firms typically perform project management and administration in standalone software packages including Microsoft Project, Excel and homegrown tracking and document management systems. This creates silos of information, error-filled, laborious administration for inefficiency and frustration to both staff—and your clients. NetSuite integrates your project tracking and administration seamlessly with your front and back office applications for clear lines of visibility within and across projects for internal teams and for your clients. This results in greater collaboration, cost efficiency and client satisfaction.

Project Tracking
NetSuite for Service Businesses lets companies manage multiple types of projects including time and materials, fixed price, and cost plus projects. Teams can create project jobs and link them to specific customers. You can even create sub-jobs. All project job records include start dates, estimated end dates, percentage of work completed, actual end dates, as well as all income and expenses associated with each project. You can view time budgeted versus time spent as well as team utilisation. NetSuite also organises tasks, calls and events, linking them to specific projects. Information regarding clients is managed in one place so resource tracking is complete and real-time for ever-improving client service and can be segmented and leveraged for smarter client intelligence.

Advanced Billing
NetSuite automates complex billing schedules and gives you complete visibility into future billings and cashflow. Once contract terms are set up in NetSuite, invoices are automatically created based on those terms.

Paperless Expense Reports
Self-service, paperless expense reports with approval workflow and optional payment.

Advanced Calendaring & Activity Time Management
Delivering powerful group calendaring capabilities, NetSuite lets users share calendars, develop schedules per project activity, and monitor assets, all of which helps business processes flow more smoothly. Individuals are empowered to manage their schedules more effectively, while managers have full visibility into the activities of their employees on an individual or per project basis.

Document Management
NetSuite provides document management that electronically organises and stores content on a per-client, project, or aggregate basis. Additionally, it can be published internally via your Intranet and externally to your Web site or client and partner centres. All content is based in a central File Cabinet where shared folders and sub-folders can be set up for a plethora of file types including Word, Excel, PowerPoint, PDF, and many more. Storing these documents online rather than on the computers of numerous employees means that access to them can be restricted as appropriate on a per client, per project, or department basis. Personnel with the necessary access rights can then work on them from multiple locations such as home, another office, the client site or even a hotel when traveling. The security of NetSuite applications is safer than e-mail, and the File Cabinet even automatically logs when the file is modified and by whom so a complete audit trail is always maintained.

Standard and Customised Reporting
NetSuite provides standard reports to track your project, your portfolio of projects and the business management of your firm. Streamlined customisation quickly puts the precise information you need to make smarter faster decisions at your fingertips.