"I no longer have to worry about an element of a project going out on time if I'm out of the office - I can come back in two weeks and everything is done "
NetSuite CRM for Services Companies - NetReturn
Streamline entire client services and business management processes
With NetSuite, your firm can manage your entire client service and business management processes with a flexible, powerful business application—integrating professional services automation, client relationship management, client service delivery, financials, ecommerce, and more. Now your service company can sell more to new and existing clients, manage your projects for high levels of service at lower cost, and manage your entire business for greater profitability.
NetReturn Australian and New Zealand Service Companies using NetSuite
BMM, Link-up International, Lexis Nexis, National Hire, Guardian Childcare, Herrmann International, ASK Solutions to name a few.
Hundreds of services companies run their business on NetSuite—and we do too. Here's why NetSuite is the best application for services businesses.
- Amazingly Affordable
NetSuite Features and Benefits for Services Companies
One Application to Manage Your Services Business. Services firms typically cobble together and then juggle several different business applications—and numerous spreadsheets—to manage the intricacies of the services industry. It's time to stop wasting precious resources managing multiple "silo" systems, NetSuite is the one intelligent, integrated, customisable application to unify your client management and business processes, increase visibility for better decision making, and extend processes to your clients for enhanced collaboration.
The Ultimate Business Dashboard to Manage Your Client-centric Business. From senior executive or partner, through project manager, to technical consultant, NetSuite gives you role-specific Dashboards for real-time visibility into services forecasting, revenue, status of projects, project alerts, client support incidents and more. Dashboards help service-based companies keep a finger on the pulse of their business freeing individuals to focus on the client to garner their business, deliver on promises, manage the engagement for profit and maximise client service.
The Best CRM for Services Companies. CRM services can make or break a services company, and a top analyst firm recently ranked NetSuite CRM services #1 in Sales Management, Forecasting, Opportunity Management and Dashboards. Why? Unlike standalone CRM applications, NetSuite CRM is seamlessly integrated with financials and your back office systems, giving you a 360 degree view of the client, including:
Complete Financials with Advanced Billing. Financials are complex in any industry and they are quite complex in the services industry. The stumbling block for most services companies is managing billing schedules, and ensuring compliance. Few financial packages provide these tools, forcing companies to manage these complexities offline in spreadsheets or in third party standalone packages. With NetSuite you have one financial system that manages accounting and complex billing —so there's no more double entry.
Integrated Back-Office with Services-Specific Features. NetSuite lets you manage the complex back office within one system.
Professional Services Automation. Services firms typically perform project management and administration in standalone software packages including Microsoft Project, Excel and homegrown tracking and document management systems. This creates silos of information, error-filled, laborious administration for inefficiency and frustration to both staff—and your clients. NetSuite integrates your project tracking and administration seamlessly with your front and back office applications for clear lines of visibility within and across projects for internal teams and for your clients. This results in greater collaboration, cost efficiency and client satisfaction.
Deep Support Functionality. Quality of services & support can make or break a services company—both early on during implementation and over time for client satisfaction and retention. High levels of service can be costly, and that's why NetSuite gives you the tools and a choice of channels to provide the right level of service to the right clients at the best cost.
Amasingly Affordable. NetSuite provides dramatic cost savings relative to other combinations of front-office, professional service automation and back-office applications, including GreatPlains with Salesforce.com or MSCRM, OpenAir and Quick Arrow, and more.
