Customer Self Service

High Touch, Low Cost Customer Self-Service. NetSuite delivers 24/7 global customer self-service that drives service levels up and operating costs down.

Self-Service
Give your customers a higher level of self-service. Every NetSuite website comes with a password-protected customer centre that allows each of your customers to login and review all their orders and issues. Customers can log in and view every order they have ever placed along with its shipping status. Customers can also request returns, repeat past orders, view quotes, and make payments. This means higher satisfaction for your customers and lower support costs for you.

Online Support
Using NetSuite's integrated customer support functionality, customers can submit support issues to you, and from within the customer centre view every support response you have ever provided them.