"It (NetSuite) has saved us; we were going backwards with no way to tell, with our previous systems. Now we have clarity and visibility of data, which we can use for the better management of the company "
Primavera Case Study - NetSuite CRM - NetReturn
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| At a glance | |
| Company: | Primavera |
| Location: | Headquartered in Melbourne with offices in Sydney and Canberra and sub-dealers in Perth , Brisbane and New Zealand |
| Industry: | IT distribution and Implementation |
| Challenges: |
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| Software switched from: | MYOB and RDG (Real Data Guide) |
| Results with NetSuite: |
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The Challenge:
Primavera Australia is the sole representative for US based Primavera Systems in Australia and New Zealand and is a privately-owned, locally-run business. Established in 1990 Primavera Australia is headquartered in Melbourne , and maintains offices in Sydney and Canberra with sub-dealers based in Perth , Brisbane and New Zealand . Primavera also has a subsidiary in Malaysia .
Primavera delivers project management solutions tailored to specific needs, processes and maturity. These solutions are then implemented through a national network of industry-experienced consultants.
Primavera Australia expects to turn-over about $10 M this calendar year and is growing at approximately 20 percent per year. The company has 32 staff within Australia and more than 10,000 licensed users across more than 1,300 customer organisations in Australia and New Zealand . Primavera Australia maintains official Government Endorsed Supplier status in Australia.
"We were using a combination of MYOB and RDG ( Real Data Guide) to manage our accounts and CRM activity, however we had outgrown MYOB and RDG just wasn't such a good fit for Primavera; there was no integration," said Primavera managing director, Gordon Comins.
This lack of integration and data transparency meant that Primavera didn't really know the exact state of their business. Primavera also wanted instant reporting to manage the business better.
The Solution:
Being in the IT industry, Primavera understood the value of expert advice and as such began a series of discussions with NetSuite partner, Duval Partners. " Prior to choosing NetSuite we did look at a number of other systems, such as Solution 6," says Comins. " But to an extent we were led by Duval Partners who evaluated a lot of applications. Once we were interested in NetSuite we then moved onto a three month trial. It was during this trial that we really came to realise that NetSuite would be a good fit for our business," said Comins.
As Primavera implements their own solutions, there was an understanding of some of the issues that can arise. "Implementation went very well. We know about implementing software so we also know that at times, things can and do go wrong, however I have to say, our implementation all went very smoothly," said Comins. "Any issues have been swiftly dealt with via Duval."
As a hosted application, NetSuite is ideal for Primavera's distributed workforce. "Our workforce is very mobile; I'm just back from 3 weeks out of the office and I was able to log-on from anywhere and see what was happening within the business very quickly and easily," says Comins.
Depending upon their role within Primavera users either access NetSuite or NetSuite CRM. However this distinction doesn't extend to the data with users able to share the same data.
"Since we switched over to NetSuite we have had very little downtime - and that was due to a Telstra outage," says Comins.
The Results:
Since implementing NetSuite Comins says he has much greater visibility into the Primavera operations. "It (NetSuite) has saved us; we were going backwards with no way to tell with our previous systems. Now we have clarity and visibility of data, which we can use for the better management of the company."
NetSuite's role based access has also been a boon for Primavera with the integrated data and simple user interface all helping to make the company more productive.
As far as IT management Comins said that NetSuite has allowed the IT department to expand into other areas. "It's good to be able to take something away from them so that they can focus on other areas," he added.
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