"NetSuite gives me a single view of all prospects and customers so we can make real time decisions, track progress against each and importantly, seamlessly populate multiple calendars for instant, effective time management. In short, this means more time generating business than running it! "
Mainpac Case Study - NetSuite CRM - NetReturn
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| At a glance | |
| Company: | Mainpac |
| Location: | Sydney , Adelaide , Melbourne , Brisbane & Perth |
| Industry: | IT, software |
| Challenges: | New and existing customer sales force automation & difficulty providing a high level of customer service due to problems tracking project time and billing. |
| Software switched from: | MYOB for financials; own software for CRM |
| Results with NetSuite: |
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The Challenge:
Often the toughest customer is one in the same industry.
Mainpac is an international company with expertise in bringing together software, services and consulting to improve asset & maintenance management in industry.
Mainpac's maintenance and asset management software is used in a range of situations, from mining and construction to manufacturing and facility management. Their new .Net product Mainet, is a business process-driven solution comprising six software services to handle maintenance planning, inventory control, purchasing, financial asset management, remote job request and work safety instructions, all integrated with MIS and FIS.
The company knows about software and is experienced in dealing with customers working in complex and demanding industries. But it was using a combination of MYOB for keeping track of financials and their own software as a "sort of" CRM, recalls Peter Bates, Mainpac Sales and Marketing Manager.
"The problem was the lack of integration. We needed to improve our customer service and we were having difficulty tracking orders and keeping an overall view of the business."
The Solution:
Impressed with NetSuite's customer base and level of service, Bates decided to take a closer look at a hosted, integrated solution.
NetSuite offered a big advantage: it combined a CRM and an accounting module in one easy-to-use package. NetSuite was a clear winner over the competition in a number of areas - most importantly, the hosted application meant data could be shared across regional offices and platforms and automated the process of updating and patching software.
But it was the details that really made Mainpac aware of what an asset NetSuite could be - details like integrating timesheets into invoicing, making it much easier to bill clients correctly for work done.
Says Bates: "Our services billing is now integrated, which means cost savings for us that we can pass on to our customers. With NetSuite CRM we've got a much better understanding of the sales pipeline and all the information is right at our fingertips."
The Results:
NetSuite's hosted solution allows the entire Mainpac team to work remotely, no matter where they might be. With a diverse range of customer locations, from government laboratories to wineries, the team can log on from anywhere, complete their timesheets and the data is instantly in the financial system for billing. A big plus point "It's slick!" says Bates.
NetSuite now gives Mainpac a single view of all prospects and customers, enabling them to make real-time decisions, track progress against each and, importantly, seamlessly populate multiple calendars for instant, effective time management.
"In short, this means more time generating business than running it."
Find out more: contact NetReturn at 1300 886 025 or 0800 543 371
