NetReturn Professional Services

Having chosen the right solution for your organisation, the next challenge is ensuring it is implemented according to your business processes, and in line with your strategic goals.

NetReturn utilises a proven methodology for implementation of the Netsuite Solution into its client base. The methodology can be tailored to suit the exact requirements of each client, and is documented and agreed by all parties at the project initiation.

This approach ensures that all areas of the implementation process are discussed and addressed and that realistic expectations are set.

An implementation framework reflecting respective Netsuite and client roles and responsibilities can then be agreed in an informed manner through a thorough understanding of the project scope, objectives, activities and resource requirements.

This structured and proven approach will allow the client to control the process and understand the direction of the project and requirements of all the parties at the earliest opportunity.

Our approach to the implementation will enable the client to achieve the most efficient, effective and economic utilisation of their resources. This will be achieved in the minimum time possible and at least cost to the client.

The methodology consists of 8 phases, each with individual tasks that must be completed and signed off. The comprehensive documentation associated with each phase records every step of the entire project.

The project phases include:

Phase 1 Strategy Development
Phase 2 Discovery Session / Business Mapping
Phase 3 Configuration & Customisation
Phase 4 Data Migration
Phase 5 User Acceptance
Phase 6 End User Training
Phase 7 Go Live
Phase 8 Post Implementation Review / Support Transition

Staff involved in specifying requirements and design are able to see the results of their work quickly. This assists in ensuring the signed-off requirements are still relevant. The immediate feedback also provides staff with the confidence that Netsuite is able to provide the solution that they require and results in greater staff buy-in early in the project.

Overall, a phased approach, that provides staff with immediate results, will result in lower resistance and greater staff buy-in. Issues which may delay the project can be identified and actioned early to reduce the risk of delaying the entire project.