Support, Service & Time Tracking - NetSuite CRM - NetReturn

Support, Service and Time Tracking

Streamlined time tracking results in improved client management and record keeping. With streamlined support, service and time-tracking processes, organizations can dramatically simplify their billing.

NetSuite CRM+ offers a gamut of time-tracking options. For example, if you need to charge for technical support on a per-minute basis, or track the time your service professionals spend with a given client, NetSuite CRM+ provides a new level of efficiency and accuracy. You'll never again have to manage time off-line, because NetSuite CRM+ ties time tracking directly to the customer record.

Benefits:

• Keep accurate customer records by managing time within your CRM system.

• Streamline your time tracking, consolidating it for reporting to accounting for billing.

• Record both reimbursable and non-reimbursable time in order to understand how your team is apportioning time to serve your customers.

Features:

• Record the time spent on cases, tasks, and events.

• Approve time your team spent per case.

• Record approved time to pass to accounting for billing.