"NetSuite has influenced our business in immeasurable ways – and it truly has the feel of a solution that can scale to whatever size we grow the business to. Moreover – it will be a fundamental influence on that growth, which is direct testament to the instrumental nature it has on running our business, from every angle."
Your NetSuite Questions Answered
Getting started with NetSuite CRM
- How do I learn more about NetSuite applications?
To get started, simply register for an online demonstration with one of our NetSuite product specialists. You can do this by clicking on the contact us button to the right of the page and completing the form and someone will contact you shortly. The resources on this website also give you more information on which solution may fit your criteria, whether CRM (sales, marketing and support management), ERP (accounting/financials, inventory management, time and billing, project management) or eCommerce (web analytics and webstore/shoppingcart functionality). Another good resource is our customer case studies. Otherwise contact us directly on 1300 886 025 or 0800 543 371 we are always more than happy to speak with you about your business software requirements.
- What do I need to run NetSuite applications?
To use NetSuite applications, all you need is access to the Internet. So if you have a computer with a modem and a web browser, you have everything you need to run the NetSuite applications. Unlike competing products, NetSuite applications are operating-system independent, which means that they work on computers running Windows, Macintosh, Linux, or Unix. NetSuite products are also browser-independent and work on 5.0+ versions of Microsoft Explorer and 6.2+ versions of Netscape Navigator.
- How long does it take to get up and running?
Implementation depends on the size and complexity of your business. The key implementation factors include:
the quality of the data you will be importing
the customisation and configuration you choose
the number of users you will be training on the system.
Most businesses can have their data converted within the first month, and be completely up and running within 30 to 60 days. - Should I work with NetReturn or a Partner?
NetReturn has a professional services team as well as a network of Solution Providers based locally in each state. You can choose which option is best for your business needs as both teams are professionally trained on the NetSuite products and will provide you all the support you need. However as the NetSuite business solutions are web based, your implementation can be worked on remotely from anywhere at anytime.
Implementation
- What training and implementation services are available?
NetSuite provides a series of free guides and pre-recorded training sessions through NetSuite University and an extensive HELP menu within the product that help your administrator learn how to set up your account. NetReturn also has a Professional Services team to provide a variety of Getting Started Packages, including data conversion, customisation, XML imports and more. In addition, NetReturn also provides a variety of modular pre-scheduled or on-site training for our clients which cover all roles within the business.
- Can I import data into my NetSuite account?
Yes. Data can be imported from many applications, through CSV files or XML. Our NetReturn Professional Services team is available to do this for you as part of your implementation or to guide you through the process if you wish to do it yourself.
- Can I customise or configure my NetSuite account?
NetSuite's applications are highly customisable to meet industry-specific needs. This customisation includes configuration capabilities for the Real-Time Dashboard, forms, reports, terminology, and more. Customisation capabilities include: custom records, forms and code. NetReturn or one of its partners can help you further identify the level of customisation you need.
- Can I start with modules of NetSuite?
Yes. NetSuite enables you to buy and implement CRM functionality first, and later, seamlessly turn on additional functionality when your company is ready.
Data security, privacy and exporting your data
- Is my data safe with NetSuite?
With NetSuite applications, your data is much safer than if left on an unsecured desktop in your office. NetSuite employs all the leading hosting security devices available, from secure HTTP to 128-bit data encryption. Plus, the NetSuite powerful Oracle 9i database is professionally managed and continuously backed up for top-notch security as well as being hosted in a world-class datacentre.
- Is my data private with NetSuite?
Your business information is your most important asset, so NetSuite and NetReturn safeguard your privacy with utmost vigilance. That's why our NetReturn privacy policy is extremely thorough. Under no circumstances will NetSuite, NetReturn, or anyone else, ever access your data without your expressed permission. Simply stated, we do not share your data with anyone, ever. Because it's your data, you always have the ability to download it at any time. View our complete privacy policy.
- Can I download data from my NetSuite account?
Yes. With any NetSuite application, you can export your data or create a CSV report for import whenever you choose. Please note, however, that NetSuite applications have many unique features, such as employee expense report capability and sales orders. So if you use those features, other products may not have the functionality to import all your data.
General FAQs
- What is the cost for NetSuite and NetSuite products?
NetSuite product pricing can vary depending on the number of users, training and implementation services, and ongoing support plans that you choose - you simply pay for what you use. In general, the overall total cost of ownership when compared to other solutions can be up to 90 percent less over the first few years. NetSuite CRM for example starts from as little at $99 per user per month.
- What type of support plan is available?
We recognise the importance of providing you with a range of customer support programs and tools, so you can always have the information you need, when you need it. When you purchase one of the NetSuite software solutions from NetReturn, a range of Support tools are already included. You have immediate access to the comprehensive HELP tools in NetSuite as well as a login to the NetSuite University which contains how to documents and pre-recorded beginner training sessions.
If you decide you need further support of your NetSuite software solution, NetReturn offers a premium support package NetSupport, where you can email or call our dedicated support team to help you resolve technical or set-up issues – or even simple “how to” questions. With a guaranteed response time of 1 hour and a team of NetSuite experts on hand, many of our customers choose this option. And because NetSuite is a hosted application, all maintenance, version upgrades, and data back-ups are included at no cost to you.
- How do I ensure that I am on the most current version of NetSuite applications?
One of the great benefits of using the NetSuite Web-hosted application is that you always have access to the latest version of NetSuite applications. As enhancements are made every three to four months to major new releases, you receive them automatically - without any upgrade requirements or disk management problems. So you eliminate time-consuming and costly upgrades, and never have to worry about installing or maintaining your software.
- Can I integrate my existing applications with NetSuite?
You can create real-time data exchanges between the NetSuite applications and any other industry-specific applications that you already use. NetSuite applications support smbXML, an open standard for integrating XML-based programs in the small to medium-sized business transaction area.
- Does NetSuite offer any products for international markets?
Yes, the NetSuite applications were developed by NetSuite Inc. for small to mid-sized businesses in the US and now have over 5,000 companies as customers. As well as being extended to Australia and New Zealand, NetSuite applications are available worldwide. Many of our customers have businesses that are based in Australia and/or New Zealand with offices around the world. The existing versions are accessible from anywhere in the world via the Web.
